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Host Location FAQs
FreshBox FAQs
What Happens if a Customer Disputes a Transaction?
What Does the Product Selection Look Like?
Product selection can be customized by location. FreshBox Markets can offer a wider variety of package sizes and product types verses traditional vending machines, including bottled coffee, energy drinks, sparkling water, protein shakes, salads, sandwiches, yogurt, snacks, and more. For larger apartment or condominium communities, larger-format items such as half-gallon beverages may also be considered. Our team works with each location to tailor the product mix based on demand, availability, and customer preferences.
Great question. The underlying AI AcuVend Vision Technology has been deployed across a large number of transactions globally and is designed to provide highly accurate item tracking. In the rare event of a question or dispute, the transaction video can be reviewed remotely. Unlike some similar technologies, top brands like Pepsi, Marriott, Hilton, and others regularly rely on the technology behind FreshBox Markets.
What Happens If a Customer Selects an Item and Then Puts It Back?
The AcuVend Vision Technology uses multiple cameras to track, add, and remove items from a customer’s purchase in real time as items are selected or deselected. Once the door closes, the transaction is complete, and the customer is charged.
How Does FreshBox Help Prevent Misuse or Theft?
Any disputes or checkout errors are quickly reviewed and resolved. Video of each transaction is captured and archived, and can be manually reviewed up to 30-days later should a dispute arise. While no technology is perfect, the FreshBox team is here to resolve disputes quickly and smoothly in the event they arise.
Do Customer's Pay Sales Tax?
Yes, as with traditional vending machines, sales tax is required to be collected and either built into the price or charged separately, per state requirements. FreshBox Markets collects and remits all sales taxes collect on items sold.
FreshBox Markets use AcuVend™ Vision Technology with multiple cameras to monitor product movement during each transaction. If the system detects camera obstruction or unusual activity, it can issue visual and audible alerts. Transaction video may also be reviewed if needed. In rare instances, transaction video may be forwarded directly to law enforcement authorities for potential prosecution.
For a Host Location, Are There Location Volume Requirements?
As a Host Location, Can I Have Input on the Items Offered?
Absolutely! Our team will work with you to help fine-tune product selections that work for your specific location and environment. While we will do our best to include requested items, market availability and item demand shape the items offered. FreshBox Markets handles stocking the unit, inventory management, maintenance, payment processing, and support as needed.
Is There Any Cost to Our Organization?
What Locations are Good Spots to Place a FreshBox Market?
Yes; however, a variety of equipment solutions are available that may fit your location's needs. Fill out our Request for Service form, and we will reach out to better understand your needs.
Wow, that would be a long list, but some key places include mid-sized to larger office environments, car dealerships & service centers, manufacturing breakroom areas, lobby areas of larger apartment and condominium complexes, hospitals, government buildings, sports complexes, 24/7 gyms, cheerleading and dance studios, and many more. Pretty much anywhere where 50 or more employees work consistently and/or where a large volume of guests come in and/or linger. Placement location definitely matters and can be a consideration on whether we can place a FreshBox Market. Generally, high-traffic or captive environments can be good locations. We are always happy to have a conversation and do a site visit to evaluate if a FreshBox makes sense for your location.
No. Delivery, installation, stocking, tech support, maintenance, credit card processing fees, cellular hot spot fees (if required), and bookkeeping for sales tax submissions are 100% free. We curate the product selection based on best selling items and input from your team at zero cost to you.
That's unfortunate, but more common than you might think. About half of the calls that we receive are from establishments that already have a vending provider. The first step is to reach out so we can understand what your challenges are what your desired state looks like. We find that most locations either don't have a contract or have an open contract that allows you to make a change at any time. Typically, it takes from 2-4 weeks to notify the other vendor and to swap out the equipment. In some cases it can happen within a few days or may take longer than 30-days depending on equipment selection and availability. FreshBox Markets is committed to make the process as easy and simple as possible.